# Nordax Help Center — Full Documentation Index > Complete knowledge base for Nordax Digital clients. Every article, guide, FAQ, and support resource in one place. Nordax Digital is a full-service digital agency based in Newnan, Georgia (serving Atlanta metro and Southeast US) specializing in web design & development, branding & identity, video production, photography, and digital marketing for small to mid-size businesses. This help center provides self-service documentation for existing clients. --- ## Get Started ### What to Expect URL: https://help.nordaxdigital.com/docs/get-started/project-expectations How Nordax projects flow: discovery, design, revisions, delivery. What to prepare and when to expect milestones. ### Working with Nordax URL: https://help.nordaxdigital.com/docs/get-started/working-with-nordax Communication channels, portal access, booking meetings, and how we collaborate day-to-day. ### Sending Files & Feedback URL: https://help.nordaxdigital.com/docs/get-started/sending-files-feedback How to upload files via file request links, share feedback, and use the portal for file exchange. --- ## Client Portal ### Signing In URL: https://help.nordaxdigital.com/docs/client-portal/signing-in How to access the Nordax Client Portal at portal.nordaxdigital.com. Email-based authentication walkthrough. ### Dashboard Overview URL: https://help.nordaxdigital.com/docs/client-portal/dashboard-overview Tour of the portal dashboard: invoices, contracts, quotes, deliverables, credits, and notifications. ### Invoices & Payments URL: https://help.nordaxdigital.com/docs/client-portal/invoices-payments How to view and pay invoices online. Accepted payment methods, processing surcharges, and payment history. ### Contracts & Agreements URL: https://help.nordaxdigital.com/docs/client-portal/contracts How to review and digitally sign contracts through the Client Portal. ### File Delivery URL: https://help.nordaxdigital.com/docs/client-portal/file-delivery How finished deliverables are delivered through the portal. Download instructions and delivery notifications. ### Credits & Retainers URL: https://help.nordaxdigital.com/docs/client-portal/credits-retainers Understanding prepaid credit balances and retainer agreements. How they're tracked and applied. ### Quotes & Proposals URL: https://help.nordaxdigital.com/docs/client-portal/quotes How to review quotes in the portal: scope, pricing, timeline, and how to approve. ### Notifications URL: https://help.nordaxdigital.com/docs/client-portal/notifications Portal notification system: email alerts for invoices, deliverables, contracts, and messages. --- ## Files & Access ### Understanding Nordax Cloud URL: https://help.nordaxdigital.com/docs/files-access/understanding-nordax-cloud Former file-sharing system. Cloud links still used for receiving files; deliverables now via portal. ### Portal File Delivery URL: https://help.nordaxdigital.com/docs/files-access/portal-file-delivery Step-by-step guide to accessing and downloading deliverables from the Client Portal. ### Logo Folder Explained URL: https://help.nordaxdigital.com/docs/files-access/logo-folder-explained How your logo delivery folder is organized: file types, variations, and naming conventions. ### Accessing Your Website URL: https://help.nordaxdigital.com/docs/files-access/accessing-your-website How to access your website admin panel, CMS login, or hosting dashboard. ### Google Accounts & Tools URL: https://help.nordaxdigital.com/docs/files-access/google-tools-access Accessing Google Analytics, Search Console, Google Ads, and other Google tools connected to your business. ### Requesting File Resends URL: https://help.nordaxdigital.com/docs/files-access/requesting-resends How to request re-delivery of logos, brand files, or other assets. --- ## Granting Access ### Google Business Profile URL: https://help.nordaxdigital.com/docs/granting-access/google-business-profile Step-by-step guide (with screenshots) to granting Nordax manager access to your Google Business Profile. ### Meta Business Suite URL: https://help.nordaxdigital.com/docs/granting-access/meta-business-suite Step-by-step guide (with screenshots) to adding Nordax as a partner in Meta Business Suite (Facebook & Instagram). ### Google Ads URL: https://help.nordaxdigital.com/docs/granting-access/google-ads Step-by-step guide (with screenshots) to granting Nordax access to your Google Ads account. ### YouTube Access URL: https://help.nordaxdigital.com/docs/granting-access/youtube-access Step-by-step guide (with screenshots) to adding Nordax as a manager on your YouTube channel. ### Shopify Access URL: https://help.nordaxdigital.com/docs/granting-access/shopify-access How to add Nordax as a staff member or collaborator on your Shopify store. --- ## Brand & Assets ### Understanding Logo Files URL: https://help.nordaxdigital.com/docs/brand-assets/understanding-logo-files Explanation of logo file formats (SVG, PNG, PDF, EPS) and when to use each one. ### Logo Usage Guidelines URL: https://help.nordaxdigital.com/docs/brand-assets/logo-usage-guidelines Do's and don'ts for using your logo: stretching, colors, backgrounds, effects, and layout rules. ### Color & Font Basics URL: https://help.nordaxdigital.com/docs/brand-assets/brand-style-basics Understanding your brand colors (hex, RGB, CMYK) and typography choices. --- ## Website Help ### Editing Your Website URL: https://help.nordaxdigital.com/docs/website-help/editing-your-site How to make basic edits to your website using your CMS or admin panel. ### Uploading Images URL: https://help.nordaxdigital.com/docs/website-help/uploading-images Image upload guidelines: formats, sizing, compression, and best practices. ### Requesting Website Changes URL: https://help.nordaxdigital.com/docs/website-help/requesting-changes How to request changes: call or email support@nordaxdigital.com. No ticket systems. ### Website Login Help URL: https://help.nordaxdigital.com/docs/website-help/login-help Troubleshooting website login issues: password resets, access recovery. --- ## Social Media ### Image & Video Sizes URL: https://help.nordaxdigital.com/docs/social-media/image-video-sizes Complete reference for image and video dimensions across Instagram, Facebook, LinkedIn, TikTok, YouTube, and X (Twitter). ### Posting Branded Content URL: https://help.nordaxdigital.com/docs/social-media/branded-posting Guidelines for posting branded content that stays on-brand: tone, visuals, hashtags. ### Best Practices for Reels & Stories URL: https://help.nordaxdigital.com/docs/social-media/story-reel-tips Tips for creating engaging short-form video content on Instagram Reels, TikTok, and Stories. --- ## Email & Marketing ### Sending Email Blasts URL: https://help.nordaxdigital.com/docs/email-marketing/sending-email-blasts How to send email campaigns and newsletters through your email marketing platform. ### How to Prep a Campaign URL: https://help.nordaxdigital.com/docs/email-marketing/prep-campaign Checklist for preparing an email marketing campaign: copy, images, lists, scheduling. --- ## FAQs URL: https://help.nordaxdigital.com/docs/faqs ### Client Portal - How do I sign in to the Client Portal? → Visit portal.nordaxdigital.com/sign-in with your email address. - What can I do in the Client Portal? → View/pay invoices, sign contracts, review quotes, download deliverables, track credits. - I'm having trouble signing in → Use the same email on file. Contact support@nordaxdigital.com if stuck. ### Invoices & Payments - How do I pay an invoice? → Open in portal, click Pay. Accept all major credit/debit cards. - Credit card fee? → Small processing surcharge shown before confirmation. - Pay by check/bank transfer? → Yes, contact us to arrange ACH or check. - Credits and retainers? → Credits = prepaid balances. Retainers = ongoing service agreements with allocated hours. ### Files & Deliverables - How do I receive finished files? → Delivered through Client Portal with notification. - How do I send files to Nordax? → File request link, drag and drop. No login required. - File formats? → JPG, PNG, PDF, MP4, DOCX. Avoid .pages, .heic, .numbers. - What is Nordax Cloud? → Former file-sharing system. Deliverables now via portal. ### Projects & Communication - Request website changes? → Call or email support@nordaxdigital.com directly. - Response time? → Typically within one business day. - Book a meeting? → Visit calendar.nordaxdigital.com/a.shepherd - Monthly maintenance fees? → No subscriptions. Pay only for requested work. ### Contracts & Quotes - How to sign a contract? → Through Client Portal, review terms, sign digitally. - How to review a quote? → Appears in portal dashboard. Review scope/pricing/timeline. --- ## Contact & Support URL: https://help.nordaxdigital.com/docs/support - **Phone**: 770-742-9385 - **Email**: support@nordaxdigital.com - **Book a Call**: https://calendar.nordaxdigital.com/a.shepherd - **Main Website**: https://nordaxdigital.com - **Client Portal**: https://portal.nordaxdigital.com Response time: typically within one business day. Urgent issues get faster attention. --- ## About Nordax Digital - **Legal Entity**: Northern Axis, LLC (dba Nordax Digital) - **Location**: Newnan, Georgia (Coweta County, Atlanta metro area) - **Services**: Web design & development, branding & identity, video production, photography, digital marketing, SEO - **Service Areas**: Georgia, Alabama, Tennessee, and nationwide remote clients - **Founded**: Locally owned small business - **Approach**: No bots, no ticket systems, no runaround. Direct human support.