Sending Files & Feedback
Want your project to move fast and finish strong? It starts with getting us the right stuff, the right way.
How We Collect Files
We keep things simple — no confusing platforms or runarounds.
- If your project requires an intake form, you’ll receive a link after your invoice is paid. Complete that first — it gives us what we need to get started.
- If there’s no form, but we still need assets (like logos, content, or photos), we’ll send you a file request link.
This lets you upload everything in one place, without needing an account.
Please upload files strategically — we review all content, and unnecessary clutter can add time (and cost).
How You Receive Files
When your project is complete or deliverables are ready, we deliver them directly through your Client Portal.
- Log in at portal.nordaxdigital.com
- Navigate to your deliverables to download finished files
- You’ll be notified when new files are available
For more details, see Portal File Delivery.
We do not store files indefinitely — download your deliverables promptly when they’re available.
File Upload Tips
- Use standard formats: JPG, PNG, PDF, MP4, DOCX
- Skip weird ones: No .pages, .heic, .numbers, etc.
- Don’t rename project files we send you — it can break links or automation
Giving Us Feedback
You don’t need to be technical — just clear and focused.
Helpful examples:
- ✅ “Let’s change the background to white.”
- ✅ “This section feels too wordy — can we tighten it?”
- ❌ “I don’t know… it’s just off.”
Group your notes whenever possible — it keeps the timeline moving.
Want to know more about how our file sharing works? See File Sharing & Uploads or Portal File Delivery