Requesting File Resends

Sometimes files get lost, misplaced, or accidentally deleted — we get it. If you need us to resend something, here’s how to make it easy for both of us.

What We Can Resend

• Delivered Final Files (logos, videos, PDFs, etc.)
• Website Access Credentials
• Shared Dropbox Folders or File Request Links

How to Request a Resend

To keep things organized, please:

• Email us at support@nordaxdigital.com
  Include what you need and any helpful context (e.g., project name, file type, date delivered).

• Need a Dropbox folder re-shared?
  Let us know which project it’s for and the email address you want it sent to.

How Long Do We Store Files?

We don’t keep your files forever.

• Files are stored for at least 90 days after project completion.
• If your project includes ongoing hosting or services, we retain access longer.
• We’ll always let you know when it’s time to download and back up your media.

For New Uploads

If you’re trying to send us files, check out:
➡️ How to Upload Files to Dropbox