Frequently Asked Questions

Visit portal.nordaxdigital.com/sign-in . You’ll sign in with the email address associated with your account. If it’s your first time, see Signing In for a walkthrough.

From the portal dashboard you can view and pay invoices, sign contracts, review quotes, download deliverables, and track your credit balance. See Dashboard Overview for a full tour.

Make sure you’re using the same email we have on file. If you’re still stuck, email support@nordaxdigital.com or call us and we’ll get you sorted.

Open the invoice in your Client Portal  and click Pay. We accept all major credit and debit cards. For details, see Invoices & Payments.

Yes — a small processing surcharge is applied to card payments. The exact amount is displayed before you confirm. This covers third-party processing costs only. See Invoices & Payments for details.

Yes. Contact us to arrange ACH or check payment. These methods do not include a processing surcharge.

Credits are prepaid balances applied toward future work. Retainers are ongoing service agreements with allocated hours. Both are tracked in your portal. See Credits & Retainers.

All completed deliverables are delivered through your Client Portal. You’ll be notified when they’re ready to download. See File Delivery.

We’ll send you a file request link — just drag and drop your files. No login required. See Sending Files & Feedback.

Stick to standard formats: JPG, PNG, PDF, MP4, DOCX. Avoid proprietary formats like .pages, .heic, or .numbers.

Nordax Cloud was our previous file-sharing system. While we still use cloud links for receiving files from you, all deliverables are now delivered through the Client Portal. See Understanding Nordax Cloud.

Just call or email support@nordaxdigital.com. No ticket systems. For details, see Requesting Changes.

Typically within one business day. Urgent items get faster attention. We prefer real conversations over endless email threads.

Visit portal.nordaxdigital.com/book/support  and pick a time that works.

No. We don’t do subscriptions for maintenance. You only pay for work you request, billed by the hour or included in your project scope. We do offer retainers for ongoing content and consulting.

Contracts are sent through the Client Portal. Open the contract, review the terms, and sign digitally. See Contracts.

Quotes appear in your portal dashboard. Review the scope, pricing, and timeline, then approve or reach out with questions. See Quotes.