Portal Problems

Password reset isn’t working

• Check your spam/junk folder for the reset email
• Make sure you’re using the email associated with your portal account
• Reset emails can take up to 5 minutes — don’t click “Resend” multiple times
• Still nothing? Call us and we’ll reset it manually

Payment won’t go through

• Verify your card details are entered correctly
• Try a different card or payment method
• Check with your bank — some flag first-time transactions as suspicious
• ACH payments take 3–5 business days to process
• Contact us if the issue persists — we can send an alternate payment link

I can’t download my files

• Make sure you’re looking in the Files section of the portal, not the invoices section
• Try a different browser (Chrome or Firefox recommended)
• Disable any ad blockers or download managers
• If the download link appears expired, check for a newer delivery notification in your email

The portal looks broken on my phone

• Make sure your browser is up to date
• Try clearing your browser cache
• The portal works best on Chrome (Android) or Safari (iOS)
• If a specific page isn’t rendering, screenshot it and send it to us

I’m not getting email notifications

• Check your spam/junk folder
• Add noreply@nordaxdigital.com and support@nordaxdigital.com to your contacts
• Notifications are sent for invoices, contracts, file deliveries, and quotes
• If you’re still not receiving them, let us know and we’ll verify your email on file