Common Issues

Quick fixes for the problems clients run into most often.

I can’t sign in to the portal

1. Make sure you’re going to portal.nordaxdigital.com/sign-in 
2. Use the email address we have on file for you
3. If it’s your first time, check your email for a setup link — it may be in spam
4. Try resetting your password from the sign-in page
5. Still stuck? Call us: 770-742-9385

I can’t find my files

• Files are delivered through the Client Portal → Files section
• If you received a file request link (Nordax Cloud), that’s for sending files to us — not downloading
• Check your email for delivery notifications
• Need a resend? Request one here

My website looks broken or isn’t loading

• Clear your browser cache (Ctrl+Shift+R or Cmd+Shift+R)
• Try a different browser or incognito/private window
• Check downdetector.com  for platform outages
• If the issue persists, email support@nordaxdigital.com with a screenshot

I gave access but you say you don’t have it

• Double-check you used the correct email: info@nordaxdigital.com
• Some platforms take a few minutes to process invitations
• For Google platforms, make sure you granted the right permission level — see our Granting Access guides

My invoice link expired

• Invoice payment links are valid for 30 days
• Contact us and we’ll resend a fresh link
• You can also pay directly from the portal: portal.nordaxdigital.com 

I need to update something on my website

• See Requesting Website Changes
• If you have a retainer or credits, changes are covered — just email or call
• For new work, we’ll send a quick quote first