Credits & Retainers

If you work with us on an ongoing basis, you may have a credit balance on your account. Credits give you a simple, flexible way to fund work without per-invoice billing for every small task.

How Credits Work

1. Purchase credits — We add credits to your account (typically in hour-based increments)
2. We do work — As we complete tasks, credits are deducted from your balance
3. Track usage — Your portal shows your current balance and a full transaction history

Credits are ideal for clients who need regular updates, ongoing support, or content work without the overhead of individual invoices for every request.

Viewing Your Balance

Sign in to the portal and check your Credit Balance from the dashboard. You’ll see:

• Current balance — your available credits
• Recent transactions — what was used, when, and for what
• Credit additions — when credits were purchased or added

When Credits Are Used

Credits are applied when we complete work on your behalf, such as:

• Website edits and updates
• Content creation or revisions
• Design tweaks
• Strategy or consulting sessions
• Any task covered under your retainer agreement

We’ll always let you know before starting work that will consume credits.

Running Low?

If your balance is getting low:

• We’ll notify you before it runs out
• You can purchase additional credits at any time through your portal or by contacting us
• Work pauses when credits reach zero (unless we’ve arranged otherwise)

Not Using Credits?

No problem. Credits don’t expire (unless specified in your agreement), and you’re never required to maintain a balance. The credit system is optional — we’re happy to invoice per-project or per-task as well.